Privacy Policy i1m88 — Protecting Your Data Is Our Promise

I1m88 collects two main categories of information — information you provide directly to us, and information collected automatically when you use our platform.

Information you provide directly:

• Registration information: Full name, date of birth, email address, mobile number, and password when registering a new account.
• KYC verification information: A copy of your national identity card (MyKad), passport, or other recognised identification document, along with proof of residential address.
• Financial information: Bank account number, bank name, and e-wallet details you use for deposits and withdrawals.
• Support communications: Any messages, complaints, or feedback you send to our customer support team via Live Chat or email.

Automatically collected information:

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: Pages visited, time spent on each page, games played, login frequency, and general activity patterns.
• Location data: Estimated geographic location based on your IP address for legal compliance and fraud prevention purposes.
• Cookie data: Preference and session data stored via cookies and similar tracking technologies.

The data we collect is used for specific, legitimate, and clearly stated purposes. We do not use your data beyond the scope described here without obtaining your prior consent.

If you have consented to receive marketing communications from us, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent will not affect the validity of any processing that took place prior to withdrawal.

I1m88 does not sell your personal data. However, there are certain situations where we need to share your data with selected third parties in order to deliver our services properly:

• Payment service providers: Financial institutions and e-wallet providers that process your transactions receive the necessary financial data solely for payment processing purposes.
• Game providers: Game software providers that supply game content on our platform may receive your account identifier for technical game operation purposes.
• Analytics service providers: We use trusted third-party analytics services to understand platform usage patterns — data shared is in aggregated, anonymised form.
• Authorities and regulatory bodies: We will disclose data when required to do so by law, court order, or directive from a competent regulatory authority.
• Fraud investigation: In cases involving suspected fraud or criminal activity, we may share data with the relevant law enforcement authorities.

All third parties receiving data from i1m88 are bound by strict data protection agreements and are required to maintain security standards equal to or exceeding our own.

I1m88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform operations such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the platform to help us improve functionality and user experience.
• Functional cookies: Save your preferences such as language, display settings, and game preferences so you don't have to reconfigure them each time.
• Analytics cookies: Help us understand visitor numbers, traffic sources, and the most popular pages for continuous improvement.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of our platform.

The security of your personal data is i1m88's top priority. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption: All data communications between you and our servers are protected with industry-standard encryption.
• Two-factor authentication (2FA): Members can and are encouraged to enable 2FA to add an extra layer of security to their accounts.
• Regular security audits: Our platform undergoes regular penetration testing and security audits conducted by independent third-party experts.
• Internal access controls: Access to member data among our staff is restricted on a least-privilege basis — only those who genuinely need access to perform their duties are permitted.
• Continuous monitoring: Our automated monitoring system detects and alerts on any unusual activity or suspicious access attempts around the clock.

While we take all reasonable steps to protect your data, no security system is completely foolproof. In the event of any security incident involving your data, we will notify you promptly and take the necessary remedial action.

I1m88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account remains active, plus any additional period required by law following account closure.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with anti-money laundering legislation and financial audit requirements.
• Support communication records: Retained for three (3) years for reference and dispute resolution purposes.
• Technical log data: Typically retained for 90 days before being automatically deleted or anonymised.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

As an i1m88 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our customer support team. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

The i1m88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.

If we discover that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the associated account. Parents or guardians with concerns about this matter are welcome to contact us for assistance.

The i1m88 platform may contain links or integrations with third-party services such as payment providers and game providers. This Privacy Policy applies solely to the i1m88 platform.

I1m88 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of each third-party service you use independently.

I1m88 reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via a prominent notice on the platform or by email to the address registered to your account.

The "Updated" date shown at the top of this page reflects when the last revision was made. Your continued use of the i1m88 platform after any changes are published will be considered your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Support email: [email protected]
• Live Chat: Available 24/7 via the i1m88 platform
• Frequently Asked Questions: Refer our FAQ page for answers to common questions.

Our team is available to assist you at all times. We are committed to responding to all privacy-related enquiries within 48 working hours.